COSAN SERVICES
Solutions tailored for you
In today’s rapidly evolving financial landscape, the need to meticulously analyse and optimise pension service delivery has never been more critical. As custodians of individuals’ financial futures, pension service providers bear a profound responsibility to ensure the efficiency, transparency, and reliability of their offerings.
Through rigorous data analysis, performance evaluations, and stakeholder feedback, Cosan can gain invaluable insights into the intricacies of its service delivery mechanisms. By identifying pain points, inefficiencies, and areas for improvement, we can tailor our processes and systems to better meet the evolving needs and expectations of our pension holders.
Moreover, optimisation efforts extend beyond operational enhancements to encompass the integration of innovative technologies, streamlined communication channels, and robust security measures. By embracing a culture of continuous improvement and adaptability, Cosan can uphold our commitment to safeguarding the financial well-being of our clients while positioning ourselves as industry leaders in delivering pension solutions that inspire trust and confidence.
“It’s important to us that we get highly engaged with our clients and work shoulder to shoulder with them in delivering positive results. Our approach is practical rather than theoretical as we know clients appreciate this”.
Why we do it…
Service Optimisation
and Remediation
We have extensive experience of both the in-house and outsourced administration markets. We advise scheme Sponsors, Trustees and service providers on how to address fundamental issues of administration strategy, such as:
Is an In-House or Outsourced solution most appropriate and which delivers the best value and service to members?
Is your outsource provider delivering value for money?
How should service delivery be measured and benchmarked?
What role should member self service play and how can scheme members best engage with this, alongside more traditional methods of communication?
Is there a clear roadmap for service delivery in place and how will it be monitored & executed?
Cosan Consulting provides a range of services to help clients address these issues, such as business analysis and requirements gathering, operational design, project management, transition support and provider evaluation. We have a strong, experienced team on hand to assist you and we pro-actively get involved to make things happen. Where there are problems with an existing service provider, we can also help. Our natural inclination is to work with providers and clients to help understand issues and resolve them – ‘Fix rather than Fire’.
Why we do it…
Provider evaluation
and selection
Inevitably there are some occasions where it is not possible to resolve issues with the current provider and in this case we offer a uniquely focused provider review service designed to ensure that any issues are addressed and to create a long term, mutually beneficial relationship in the future.
Evaluation and selection
Third party administrators
Technology solutions
Governance providers
Full services bundles
Other service providers to Trustee Boards
Why we do it…
Service Optimisation
and Remediation
We have extensive experience of both the in-house and outsourced administration markets. We advise scheme Sponsors, Trustees and service providers on how to address fundamental issues of administration strategy, such as:
Is an In-House or Outsourced solution most appropriate and which delivers the best value and service to members?
Is your outsource provider delivering value for money?
How should service delivery be measured and benchmarked?
What role should member self service play and how can scheme members best engage with this, alongside more traditional methods of communication?
Is there a clear roadmap for service delivery in place and how will it be monitored & executed?
Cosan Consulting provides a range of services to help clients address these issues, such as business analysis and requirements gathering, operational design, project management, transition support and provider evaluation. We have a strong, experienced team on hand to assist you and we pro-actively get involved to make things happen. Where there are problems with an existing service provider, we can also help. Our natural inclination is to work with providers and clients to help understand issues and resolve them – ‘Fix rather than Fire’.
Why we do it…
Service Optimisation
and Remediation
We have extensive experience of both the in-house and outsourced administration markets. We advise scheme Sponsors, Trustees and service providers on how to address fundamental issues of administration strategy, such as:
Is an In-House or Outsourced solution most appropriate and which delivers the best value and service to members?
Is your outsource provider delivering value for money?
What role should member self service play and how can scheme members best engage with this, alongside more traditional methods of communication?
Is there a clear roadmap for service delivery in place and how will it be monitored & executed?
Cosan Consulting provides a range of services to help clients address these issues, such as business analysis and requirements gathering, operational design, project management, transition support and provider evaluation. We have a strong, experienced team on hand to assist you and we pro-actively get involved to make things happen. Where there are problems with an existing service provider, we can also help. Our natural inclination is to work with providers and clients to help understand issues and resolve them – ‘Fix rather than Fire’.
Why we do it…
Service Optimisation
and Remediation
We have extensive experience of both the in-house and outsourced administration markets. We advise scheme Sponsors, Trustees and service providers on how to address fundamental issues of administration strategy, such as:
Is an In-House or Outsourced solution most appropriate and which delivers the best value and service to members?
Is your outsource provider delivering value for money?
How should service delivery be measured and benchmarked?
What role should member self service play and how can scheme members best engage with this, alongside more traditional methods of communication?
Is there a clear roadmap for service delivery in place and how will it be monitored & executed?
Cosan Consulting provides a range of services to help clients address these issues, such as business analysis and requirements gathering, operational design, project management, transition support and provider evaluation. We have a strong, experienced team on hand to assist you and we pro-actively get involved to make things happen. Where there are problems with an existing service provider, we can also help. Our natural inclination is to work with providers and clients to help understand issues and resolve them – ‘Fix rather than Fire’.